SALES ASSISTANT – FULL TIME (HAWTHORNE, CA)
- Answer inbound e-mails, social media messages and phone calls
- Greet, and welcome customers upon arrival, and offer basic knowledge and hospitality
- Build product excitement, and build customer confidence in overall brand
- Proactively update customers with information for their orders
- Update internal systems with customer information on check-in / check-out of vehicle
- Ensure customers always receive a truly exceptional customer experience
- Work with Tesla Specialist / Sales team on customer experience needs
- Check customers in for Installation appointments, offering a warm, friendly and inviting approach
- Ensure customers are aware of all of our offered services while in for an appointment
- Using an energetic approach, build excitement for the experience of picking up a freshly modified vehicle, encouraging social media posts, photos, etc
- Liase between Sales, Customer and Service team on customer vehicles, to provide regular updates on timeline for vehicle repair / installation
- Excellent written and verbal communication skills
- Passion for automotive industry / customer experience
- Ability to work in a fast-paced startup atmosphere
- MS office, Excel, and website familiarity
- Tesla and/or performance modification experience preferred
- 50+ WPM typing speed
- Willingness to work weekends, overtime and events
- Discipline and can-do attitude with willingness to adapt
Unplugged Performance is the world leader in premium performance upgrades for Tesla vehicles. With our USA-made line of stylish and high-performance parts, our sole focus is on holistic development and improvement of all Tesla cars. Unplugged Performance was founded and incubated by the team behind the world-renowned automotive customizer Bulletproof Automotive. Unplugged Performance is the world’s leading company focused on the customization and sports performance of Tesla Motors vehicles.
All of our parts are researched and engineered on our own development vehicles with the intention of improving every aspect of the driving and ownership experience. Unplugged produces an exclusive range of premium upgrades to give a new sporty performance identity to Tesla Model S, Model X, and Model 3.
Improving on perfection is no easy task, and to do so Unplugged products are professionally designed, prototyped, and manufactured in-house in Hawthorne, CA, and in collaboration with the best motorsports suppliers. The supercar performance of Tesla vehicles meets supercar-grade enhancements with Unplugged Performance.
Founded in 2013 in Hawthorne, CA, Unplugged is neighbors with Tesla’s Design Studio, SpaceX, The Boring Company, and the Hyperloop Test track.