OVERVIEW
THIS WEBSITE IS MANAGED BY UNPLUGGED PERFORMANCE. THROUGHOUT THE SITE, THE TERMS “WE,” “US,” “OUR”, OR “PLATFORM”, REFER TO UNPLUGGED PERFORMANCE. WE PROVIDE THIS WEBSITE, INCLUDING ALL INFORMATION, TOOLS, AND SERVICES AVAILABLE HERE, TO YOU—THE USER—CONDITIONED UPON YOUR ACCEPTANCE OF THE TERMS, CONDITIONS, POLICIES, AND NOTICES SET FORTH BELOW.
BY ACCESSING OUR SITE AND/OR PURCHASING FROM US, YOU ARE ENGAGING WITH OUR “SERVICE” AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS (“TERMS OF SERVICE,” “TERMS”), INCLUDING ANY ADDITIONAL TERMS, CONDITIONS, AND POLICIES REFERENCED HERE OR LINKED WITHIN. THESE TERMS APPLY TO ALL USERS OF THE SITE, INCLUDING BUT NOT LIMITED TO VISITORS, CUSTOMERS, MERCHANTS, AND CONTENT CONTRIBUTORS.
PLEASE REVIEW THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR WEBSITE. BY ACCESSING ANY PART OF THE SITE, YOU AGREE TO THESE TERMS IN FULL. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS, YOU MAY NOT USE THE WEBSITE OR ITS SERVICES. IF THESE TERMS OF SERVICE ARE DEEMED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS.
ANY NEW FEATURES OR TOOLS ADDED TO OUR STORE WILL ALSO BE SUBJECT TO THESE TERMS OF SERVICE. THE MOST CURRENT VERSION OF THE TERMS CAN ALWAYS BE REVIEWED ON THIS PAGE. WE RESERVE THE RIGHT TO MODIFY, UPDATE, OR REPLACE ANY PART OF THESE TERMS AT OUR SOLE DISCRETION BY POSTING CHANGES TO OUR WEBSITE. IT IS YOUR RESPONSIBILITY TO CHECK FOR UPDATES PERIODICALLY. CONTINUED USE OF THE WEBSITE AFTER CHANGES ARE POSTED CONSTITUTES ACCEPTANCE OF THOSE CHANGES.
USE OF YOUR INFORMATION
WE DO NOT SELL TO OR SHARE INFORMATION WITH ANY THIRD PARTIES.
WE STORE ONLY THE INFORMATION LEGALLY ALLOWED AND REQUIRED FOR PROPER FULFILLMENT OF A CUSTOMER’S ORDER AND PROVIDE AFTER-SALE SUPPORT.
WE MAKE EVERY EFFORT TO COMPLY WITH INFORMATION HANDLING PROTOCOLS SET FORTH IN THE LAWS OF THE STATE OF CALIFORNIA, THE UNITED STATES OF AMERICA, GDPR, AND OTHER GLOBAL REGULATIONS FOR REGIONS IN WHICH WE DO BUSINESS. IF YOU HAVE QUESTIONS RELATING TO INFORMATION HANDLING PLEASE CONTACT US AT INFO@UNPLUGGEDPERFORMANCE.COM.
REGISTRATION
IN ORDER TO ACCESS CERTAIN SERVICES, YOU MAY BE REQUIRED TO REGISTER AND CREATE AN ACCOUNT. DURING THE REGISTRATION PROCESS, YOU MAY NEED TO AGREE TO THESE TERMS AND SELECT OR SUBMIT A USERNAME/EMAIL AND PASSWORD. ADDITIONALLY, YOU MAY BE ASKED TO PROVIDE CERTAIN PERSONAL INFORMATION, INCLUDING YOUR LEGAL NAME, PHONE NUMBER, ADDRESS, EMAIL ADDRESS, GENDER, AND AGE. IT IS ESSENTIAL THAT THE INFORMATION YOU PROVIDE IS ACCURATE, COMPLETE, AND UP-TO-DATE. YOU AGREE TO UPDATE YOUR INFORMATION AS NEEDED TO MAINTAIN ITS ACCURACY. FAILURE TO DO SO MAY RESULT IN SUSPENSION OR TERMINATION OF YOUR ACCOUNT.
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY AND SECURITY OF YOUR PASSWORD AND ACCOUNT LOGIN CREDENTIALS. UNPLUGGED PERFORMANCE WILL NOT BE HELD LIABLE FOR ANY MISUSE OF YOUR ACCOUNT, INCLUDING INSTANCES WHERE A THIRD PARTY GAINS ACCESS TO AND USES YOUR LOGIN CREDENTIALS. YOU ARE RESPONSIBLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT, REGARDLESS OF WHETHER YOU AUTHORIZED THEM.
WHEN PLACING AN ORDER THROUGH THE PLATFORM, YOU WILL BE REQUIRED TO PROVIDE ADDITIONAL PERSONAL INFORMATION, INCLUDING YOUR SHIPPING ADDRESS, BILLING ADDRESS, AND PAYMENT DETAILS. YOU REPRESENT THAT ALL INFORMATION PROVIDED THROUGH THE PLATFORM IS TRUE, VALID, COMPLETE, AND UP-TO-DATE. IF ANY OF YOUR INFORMATION CHANGES, YOU MUST LOG IN TO YOUR ACCOUNT AND UPDATE IT PROMPTLY.
CONTENT
ALL INFORMATION AND MATERIALS MADE AVAILABLE THROUGH THE PLATFORM, INCLUDING BUT NOT LIMITED TO LOGOS, DESIGNS, TITLES, PHRASES, PRODUCT NAMES, IMAGES, ILLUSTRATIONS, ICONS, PHOTOGRAPHS, AND ASSOCIATED COPYRIGHTS, TRADEMARKS, SERVICE MARKS, TRADE DRESS, AND OTHER INTELLECTUAL PROPERTY RIGHTS (“PLATFORM CONTENT”), ARE OWNED OR LICENSED BY UNPLUGGED PERFORMANCE. THIS ALSO INCLUDES THE SELECTION, COORDINATION, ARRANGEMENT, ORGANIZATION, AND ENHANCEMENT OF SUCH CONTENT. ALL PLATFORM CONTENT IS PROTECTED UNDER COPYRIGHT, TRADEMARK, PATENT, AND OTHER APPLICABLE LAWS.
YOU AGREE NOT TO REMOVE, ALTER, OR MODIFY ANY COPYRIGHT NOTICE OR OTHER PROPRIETARY NOTICE ON ANY PLATFORM CONTENT. ALL TRADEMARKS, SYMBOLS, SLOGANS, AND LOGOS DISPLAYED ON THE PLATFORM, PRODUCTS, OR WEBSITE ARE THE EXCLUSIVE PROPERTY OF UNPLUGGED PERFORMANCE OR ITS AFFILIATES, LICENSORS, OR SUPPLIERS. ANY UNAUTHORIZED USE OR MISUSE OF THESE TRADEMARKS IS STRICTLY PROHIBITED AND MAY VIOLATE FEDERAL AND STATE TRADEMARK LAWS.
YOU UNDERSTAND AND AGREE THAT YOU HAVE NO OWNERSHIP OR OTHER RIGHTS IN OR TO ANY PLATFORM CONTENT, EXCEPT FOR THE LIMITED RIGHT TO USE THE PLATFORM CONTENT IN ACCORDANCE WITH THESE TERMS.
SMS MESSAGING
IF YOU CHOOSE TO RECEIVE MARKETING TEXT MESSAGES FROM UNPLUGGED PERFORMANCE, WHETHER THROUGH OUR WEBSITE OR BY SENDING A TEXT MESSAGE TO OPT-IN, YOU ARE PROVIDING PRIOR EXPRESS WRITTEN CONSENT TO RECEIVE RECURRING PROMOTIONAL OR MARKETING SMS MESSAGES (“TEXT MESSAGES”) SENT VIA AN AUTOMATED SYSTEM. THESE MESSAGES MAY INCLUDE CART ABANDONMENT REMINDERS. MESSAGE FREQUENCY MAY VARY. THIS SERVICE IS OPTIONAL AND NOT A CONDITION OF PURCHASE.
YOU MAY OPT OUT OF RECEIVING FUTURE TEXT MESSAGES AT ANY TIME BY REPLYING “STOP” TO ANY MESSAGE YOU RECEIVE FROM US. FOR ASSISTANCE, REPLY “HELP” TO ANY MESSAGE OR CONTACT US AT INFO@UNPLUGGEDPERFORMANCE.COM.
STANDARD MESSAGE AND DATA RATES FROM YOUR MOBILE PROVIDER MAY APPLY TO ALL TEXT MESSAGES, INCLUDING CONFIRMATION AND FOLLOW-UP MESSAGES. PLEASE CHECK YOUR WIRELESS CARRIER’S PRICING PLAN FOR DETAILS ON TEXT MESSAGE CHARGES. UNPLUGGED PERFORMANCE AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR ANY SMS OR WIRELESS CHARGES INCURRED BY YOU OR ANYONE WITH ACCESS TO YOUR DEVICE OR PHONE NUMBER. IF YOUR CARRIER DOES NOT SUPPORT SMS MESSAGES, YOU MAY NOT RECEIVE OUR TEXT MESSAGES.
UNPLUGGED PERFORMANCE AND MOBILE CARRIERS (INCLUDING BUT NOT LIMITED TO T-MOBILE OR VERIZON) ARE NOT RESPONSIBLE FOR ANY DELAYS OR DELIVERY FAILURES OF TEXT MESSAGES, AS TRANSMISSION DEPENDS ON YOUR NETWORK PROVIDER. TEXT MESSAGE SERVICES ARE PROVIDED ON AN “AS IS” BASIS. INFORMATION COLLECTED THROUGH SMS SERVICES MAY INCLUDE YOUR PHONE NUMBER, CARRIER INFORMATION, AND MESSAGE CONTENT. WE USE THIS INFORMATION IN ACCORDANCE WITH OUR PRIVACY POLICY TO PROVIDE SERVICES AND COMMUNICATIONS REQUESTED BY YOU. FOR MORE DETAILS ON HOW WE HANDLE PHONE NUMBERS, PLEASE REVIEW OUR PRIVACY POLICY.
INQUIRY & SUPPORT COMMUNICATIONS
BY SUBMITTING AN INQUIRY, SUPPORT REQUEST, OR ANY RELATED FORM ON OUR WEBSITE, YOU CONSENT TO BEING CONTACTED BY UNPLUGGED PERFORMANCE, ITS REPRESENTATIVES, OR SALES TEAM VIA EMAIL, PHONE, OR OTHER PROVIDED CONTACT METHODS. COMMUNICATIONS MAY INCLUDE RESPONSES TO YOUR REQUEST, FOLLOW-UPS, PROMOTIONAL MESSAGES, OR OTHER RELEVANT INFORMATION ABOUT OUR PRODUCTS, SERVICES, AND UPDATES. IF YOU WISH TO OPT OUT OF FURTHER COMMUNICATIONS, YOU MUST NOTIFY OUR SALES TEAM DIRECTLY.
ERRORS, INACCURACIES, AND OMISSIONS
FROM TIME TO TIME, THE UNPLUGGED PERFORMANCE WEBSITE MAY CONTAIN TYPOGRAPHICAL ERRORS, INACCURACIES, OR OMISSIONS RELATED TO PRODUCT DESCRIPTIONS, PRICING, PROMOTIONS, OFFERS, OR AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS AND TO MODIFY OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE—INCLUDING AFTER AN ORDER HAS BEEN PLACED. IF ANY INFORMATION ON OUR WEBSITE IS FOUND TO BE INCORRECT, WE ALSO RESERVE THE RIGHT TO CANCEL ORDERS AT OUR DISCRETION.
WHILE WE STRIVE TO PROVIDE ACCURATE AND UP-TO-DATE INFORMATION, WE DO NOT REVIEW ALL CONTENT, PRODUCTS, OR SERVICES AVAILABLE THROUGH OUR PLATFORM. HOWEVER, WE MAY, AT OUR SOLE DISCRETION, REVIEW, MODIFY, OR REMOVE ANY CONTENT, INCLUDING CUSTOMER COMMENTS OR SUBMITTED INFORMATION, WITHOUT PRIOR NOTICE.
PRODUCT WARRANTY
ALL MERCHANDISE SOLD BY UNPLUGGED PERFORMANCE IS COVERED BY A TWO YEAR UNLIMITED MILEAGE WARRANTY AGAINST DEFECT OR FAILURE UNDER NORMAL USE WHEN INSTALLED AT UNPLUGGED PERFORMANCE’S FACILITY OR AN UNPLUGGED PERFORMANCE AUTHORIZED INSTALLER. IF ANY ITEM IS SHOWN TO BE DEFECTIVE OR FAIL WITHIN TWO YEARS OF PROPER INSTALLATION, IT WILL BE REPLACED AT NO CHARGE. WARRANTY IS EXCLUSIVELY LIMITED TO PARTS ONLY. LABOR PERFORMED BY THIRD PARTIES IS NOT COVERED UNDER WARRANTY. DAMAGE INCURRED BY IMPACT, VANDALISM, IMPROPER INSTALLATION OR REMOVAL OR MODIFICATION OR DISOBEDIENCE TO INSTALLATION INSTRUCTIONS, FLOOD, OR OTHER UNTYPICAL AND ABNORMAL USE IS NOT COVERED. NO LABOR, SHIPPING, CURRENCY LOSSES, FEES OR INCONVENIENCE MAY BE INCLUDED IN ANY CLAIMS. ALL ORDERS PLACED WITH THIRD PARTIES ARE GOVERNED BY THE WARRANTY POLICY OF THE PERSON OR ORGANIZATION FROM WHICH THE ITEM IS PURCHASED. WARRANTY ON UNPLUGGED PERFORMANCE PRODUCTS IS IMMEDIATELY VOIDED IF PURCHASED FROM ANY ENTITY THAT IS NOT AN AUTHORIZED DEALER. IF YOU HAVE ANY QUESTIONS OR WISH TO CLARIFY OR DISPUTE ANY OF THESE POLICIES THIS MUST BE DONE IN WRITING IN ADVANCE OF ANY ORDER. TO VIEW OUR WARRANTY POLICY, YOU CAN DO SO HERE
REPLICA PARTS
TO ENSURE YOU ARE PURCHASING HIGH-QUALITY AUTHENTIC PARTS AND MERCHANDISE PLEASE PURCHASE EXCLUSIVELY FROM UNPLUGGED PERFORMANCE OR ONE OF OUR AUTHORIZED DEALERS. REPLICA ITEMS MAY POSE A GRAVE DANGER TO YOU AND YOUR VEHICLE. REPLICA PRODUCTS CARRY NO WARRANTY OR SUPPORT FROM UNPLUGGED PERFORMANCE. PLEASE REPORT THE SELLER OF ANY REPLICA PRODUCTS TO UNPLUGGED PERFORMANCE AT YOUR EARLIEST CONVENIENCE SO WE MAY TAKE ALL STEPS WITHIN OUR POWER TO PROTECT OUR FELLOW TESLA OWNERS.
TERMS OF SALE
CREDIT CARD ORDERS
TO MINIMIZE FRAUD, UNPLUGGED PERFORMANCE ONLY SHIPS TO BILLING ADDRESSES LISTED ON OUR CUSTOMER’S CREDIT CARD. SECONDARY SHIPPING ADDRESSES MAY BE ADDED TO YOUR CREDIT CARD BY CONTACTING YOUR CREDIT CARD PROVIDER. IF YOU WOULD LIKE SPECIAL ACCOMMODATION PLEASE EMAIL INFO@UNPLUGGEDPERFORMANCE.COM.
INTERNATIONAL ORDERS
UNPLUGGED PERFORMANCE REGULARLY SHIPS TO CUSTOMERS ALL OVER THE WORLD. CREDIT CARD ORDERS WILL BE ACCEPTED ON FOLLOW-UP PURCHASES AT UNPLUGGED’S DISCRETION. ANY ACCEPTANCE OF INTERNATIONAL CREDIT CARDS COMES AT A CONVENIENCE CHARGE WHICH IS DESIGNED TO OFFSET THE HIGH COSTS OF ACCEPTING INTERNATIONAL CREDIT CARDS. CONTACT A SALES REPRESENTATIVE TO DISCUSS THE CONVENIENCE RATES WHICH VARY PER CREDIT CARD TYPE. CUSTOMERS ARE RESPONSIBLE FOR THEIR RESPECTIVE COUNTRY’S IMPOSED FEES AND/OR DUTIES ON IMPORTED ITEMS. UNPLUGGED PERFORMANCE HAS NO WAY OF ACCURATELY ASSESSING WHAT YOUR POTENTIAL CUSTOMS DUTIES OR OTHER ASSOCIATED COSTS, CHARGES, OR LIABILITIES MAY BE AND THOSE EXPENSES ARE ENTIRELY BORNE BY YOU AS THE CUSTOMER.
MADE-TO-ORDER PRODUCTS
UNLESS STATED OTHERWISE IN WRITING, ALL PRODUCTS SOLD ARE MADE-TO-ORDER. ALL MADE-TO-ORDER ITEMS MUST BE PAID IN FULL PRIOR TO STARTING THE ORDER AND ARE NON-REFUNDABLE. THIS POLICY IS DESIGNED BECAUSE UNPLUGGED PERFORMANCE TAKES EACH CLIENT’S ORDER RESERVATION AS A TRUSTED COMMITMENT AND WE PROCEED WITH CONFIDENCE IN EACH CLIENT’S COMMITMENT. MOST ITEMS ARE PRODUCED IN-HOUSE BY HIGH QUALITY MATERIALS WHICH ARE PURCHASED IN REAL-TIME TO BEGIN EACH ORDER. THE PRODUCTION PROCESS GOING FROM RAW MATERIALS TO COMPLETED READY TO INSTALL PAINTED PRODUCTS INVOLVES MANY STAGES. IT IS EXTREMELY DISRUPTIVE TO OUR SYSTEM TO BEGIN AN ORDER AND THEN HAVE A COMMITMENT WITHDRAWN; DOING SO DISRUPTS NOT ONLY THE ORDER AT HAND BUT IT ALSO SETS BACK OTHER VALUED CLIENT ORDERS. AS A RESULT AND TO ENSURE STREAMLINED PROCESSING THIS NON-REFUNDABLE POLICY EXISTS. ITEMS FOR WHICH PRODUCTION HAS BEEN BEGUN OR COMPLETED MAY NOT BE CANCELLED.
WE ARE CONSISTENTLY LOGGING VARIATIONS IN EACH TESLA AND WE ARE CONSISTENTLY MAKING VARIATIONS OF OUR PARTS TO ENSURE WE HAVE COMPATIBILITY TO EVERY MONTH OF PRODUCTION, EVERY TRIM AND EVERY VARIATION OF THE TESLA MODEL LINEUP. PLEASE NOTE THAT WHILE OUR REFERENCE DATA OF TESLA MODEL VARIATIONS IS INDUSTRY LEADING, OF ANY PARTICULAR PART TO YOUR TESLA UNLESS IT IS INSTALLED AT OUR FACILITY OR BY AN AUTHORIZED INSTALL FACILITY WITH UNPLUGGED CERTIFIED TECHNICIANS.
WHEN PLACING AN ORDER, WE RELY ON EACH CUSTOMER TO PROVIDE US WITH ANY AND ALL DATA REGARDING THE SPECIFICATIONS OF THEIR CAR. UNPLUGGED PERFORMANCE CANNOT BE HELD FINANCIALLY LIABLE FOR RESOLVING ANY FITMENT RELATED ISSUES IF WRONG OR INCOMPLETE DATA WAS PROVIDED BY THE CLIENT. COMPLETE DATA WOULD INCLUDE: MONTH & YEAR OF PRODUCTION, TRIM SPECIFICATION, COLOR, ANY RELEVANT OPTIONS ON THE CAR. IN ALL FORESEEABLE TIMES OF POTENTIAL MISCOMMUNICATION WE WILL CONTACT OUR CUSTOMERS TO VERIFY DETAILS OF THEIR ORDER.
Wheel & Tire Trade-In Program
By participating in the Unplugged Performance Wheel Trade-In Program you acknowledge that you have thoroughly read and agree to the program’s rules outlined on web page in its entirety.
A limited summary can be found below, please refer to the Wheel Trade-In Program page for full rules and conditions.
Program is only valid in only the lower 48 states of the United States of America.
In order to receive the $1000 Rebate:
A Full Set of 4 new UP Forged Wheels must be purchased in order to participate.
OEM Trade-in wheels can be pre-inspected by sending photos to info@unpluggedperformance.com before the time of purchase and shipping.
OEM Trade-in wheels must be part of the outlined list of eligible OEM Tesla Wheel Styles.
OEM Trade-in wheels must come with all covers / center caps.
OEM Trade-in wheels with tires (in any tread condition) and TPMS will be accepted.
The $1000 rebate is a set amount and will not increase if tires and TPMS are sent.
By shipping your OEM Trade-in wheels you agree that you are 100% satisfied with your purchase of UP Forged Wheels and will not be returning or exchanging them.
OEM Trade-in wheels must be properly packed, shipped, and arrived in undamaged condition.
OEM Trade-in wheels must be appear as they did from the factory with no modifications such as custom paint.
OEM Trade-in wheels that arrive damaged will be discarded with no option to be returned.
OEM Trade-in wheels that arrive undamaged cannot to be returned under any circumstance.
OEM Trade-in wheels must ship within 14 days of taking delivery of your UP Forged Wheels.
The $1000 Rebate is issued as a refunded credit to the credit card used to place the original order.
Partial refunds will not be issued for trade ins that arrive partially damaged.
REFUNDS & EXCHANGES
FOR ITEMS PURCHASED DIRECTLY FROM UNPLUGGED PERFORMANCE:
ANY DEFECTIVE ITEMS OR ITEMS SIGNIFICANTLY DAMAGED OR DESTROYED DURING SHIPMENT ARE ELIGIBLE FOR EXCHANGE.
FOR ITEMS THAT ARE NEW-IN-BOX AND NOT INSTALLED, WE OFFER A 30-DAY RETURN POLICY WITH A FULL REFUND OF THE ITEM PRICE MINUS ANY SHIPPING EXPENSES INCURRED. ITEMS RETURNED AFTER 30-DAYS AND BEFORE 1 YEAR ARE ELIGIBLE FOR RETURN WITH A 30% RESTOCKING FEE. SHIPPING FEES ARE THE RESPONSIBILITY OF THE PURCHASER IN ALL CASES.
FOR USED / INSTALLED ITEMS, WE OFFER A 30-DAY RETURN POLICY WITH A RESTOCKING FEE OF 30%. AFTER 30 DAYS, USED / INSTALLED ITEMS ARE NOT ELIGIBLE FOR RETURN.
FOR RETURN ITEMS, WE MUST RECEIVE THE ITEM BACK AT OUR HAWTHORNE, CALIFORNIA LOCATION FOR INSPECTION PRIOR TO ISSUING A REFUND (THE BUYER IS RESPONSIBLE FOR ANY RETURN SHIPPING FEES). NO EXCHANGE OR RETURN WILL BE ALLOWED OR ACCEPTED WITHOUT A PRE-CONFIRMED RMA # ISSUED BY MANAGEMENT OF UNPLUGGED PERFORMANCE IN WRITING. IN SUCH CASE THE REFUND BASIS WOULD BE OF THE ITEM ONLY, NOT OF SHIPPING OR RELATED/UNRELATED OTHER EXPENSES.
ABANDONED ITEMS OR REJECTED SHIPMENTS ARE STILL THE RESPONSIBILITY OF THE CUSTOMER AND RESTOCKING AND STORAGE FEES WILL BE BILLED AS APPLICABLE. ANY ITEMS REQUIRING STORAGE FOR MORE THAN 6 MONTHS WITHOUT PRIOR WRITTEN AUTHORIZATION FROM UNPLUGGED PERFORMANCE WILL BE CONSIDERED ABANDONED AND WILL BE SUBJECT TO FORFEITURE. ANY ITEMS FORFEITED MAY NOT BE RETURNED, REFUNDED OR EXCHANGED IN ANY MANNER.
DEPOSITS AND ORDERS NOT YET FULLY PAID
IN SOME SPECIAL CIRCUMSTANCES ORDERS CAN BE PLACED WITHOUT FULL PAYMENT FOR THE ITEM, TYPICALLY IN CASES WHEN EITHER (1) THE ITEM HAS A LONG LEAD TIME AND/OR (2) IN CASES WHEN THE CUSTOMER WILL BE COMPLETING THE INSTALLATION OF THEIR ORDER AT UNPLUGGED PERFORMANCE AND WISHES TO PAY FOR THE BALANCE OF THE ORDER UPON INSTALLATION. IN BOTH CASES, THESE ARE CASE-BY-CASE EXCEPTIONS TO THE RULE THAT ORDERS MUST BE PAID IN FULL WHEN MADE AND SUCH EXCEPTIONS ARE MADE AT THE SOLE DISCRETION OF THE COMPANY. IN ALL CASES, AN ORDER THAT IS NOT FULLY PAID IS CONSIDERED AN INFORMAL CONTRACT THAT THE CUSTOMER WILL COMPLETE THE PAYMENT PROMPTLY WHEN THE ORDER IS READY OR WHEN THE INSTALLATION IS READY TO BE SCHEDULED.
WHEN AN ORDER IS PLACED WITH A DEPOSIT OR PARTIAL PAYMENT THE CUSTOMER AGREES AND APPROVES UNPLUGGED PERFORMANCE TO CHARGE THE BALANCE DUE FOR ITEMS, SHIPPING, AND/OR INSTALLATION OR OTHER AGREED FEES WITHOUT NOTICE WITH THE PAYMENT METHOD PROVIDED AT THE TIME OF SALE. IF THE CUSTOMER’S PAYMENT METHOD CHANGES BETWEEN DEPOSIT OR INITIAL PAYMENT AND COMPLETION OF THE ORDER IT IS THE CUSTOMER’S DUTY TO PROVIDE UNPLUGGED PERFORMANCE WITH AN UPDATED PAYMENT METHOD AND AUTHORIZATION. IF A CUSTOMER MOVES OR CHANGES THEIR CONTACT INFORMATION BETWEEN THE ORDER DATE AND THE SHIPPING OR INSTALLATION DATE, IT IS THE CUSTOMER’S SOLE RESPONSIBILITY TO UPDATE THEIR INFORMATION WITH UNPLUGGED PERFORMANCE.
UNPLUGGED PERFORMANCE MAY SHIP YOUR ORDERED ITEMS WITHOUT FURTHER NOTICE TO THE ADDRESS LISTED ON THE ORDER. UNPLUGGED PERFORMANCE WILL SHIP YOUR ITEMS TO THE ADDRESS LISTED ON THE ORDER UNLESS THE ORDER IS UPDATED WITH UNPLUGGED PERFORMANCE AND THE SHIPPING ADDRESS CHANGE HAS BEEN CONFIRMED.
DEPOSITS AND ORDERS NOT YET FULLY PAID THAT ARE READY TO SHIP OR INSTALL MAY BEGIN TO ACCRUE STORAGE FEES IF THE CUSTOMER IS UNABLE OR UNWILLING TO PROMPTLY PAY THE BALANCE, TAKE DELIVERY, OR SCHEDULE INSTALLATION. IN RARE CASES WHERE A CUSTOMER DECLINES TO PROMPTLY PAY THE BALANCE, TAKE DELIVERY, SCHEDULE INSTALLATION, OR PAY ACCRUED STORAGE FEES, A RESTOCKING FEE MAY BE CHARGED AND THE ORDER MAY BE CANCELLED WITHOUT FURTHER NOTICE.
ALL MADE-TO-ORDER ITEMS, AS DESCRIBED ABOVE, ARE NON-RETURNABLE AND NON-REFUNDABLE
FOR ITEMS PURCHASED FROM AN UNPLUGGED AUTHORIZED DEALER:
UNPLUGGED AUTHORIZED DEALERS ENJOY THE FULL WARRANTY AND TECHNICAL SUPPORT OF UNPLUGGED PERFORMANCE. PLEASE FOLLOW UP WITH YOUR DEALER FOR WARRANTY CLAIMS OR TECHNICAL SUPPORT.
FOR ITEMS PURCHASED FROM ANOTHER THIRD PARTY, AN UNAUTHORIZED SALES CHANNEL, OR FROM AN END USER:
PLEASE DO NOT CONTACT UNPLUGGED ABOUT ANY ISSUES. PLEASE CONTACT THE PARTY FROM WHICH YOU HAVE PURCHASED YOUR ITEM. NO REFUND, EXCHANGE, OR AFTER PURCHASE SUPPORT WILL BE OFFERED FOR AN UNAUTHORIZED PURCHASE.
SHIPPING ISSUES OR SHIPPING DAMAGE
FOR ITEMS SHIPPED BY UNPLUGGED PERFORMANCE:
MANY PRODUCTS SHIPPING FROM OUR FACILITY ARE CAREFULLY INSPECTED FOR DAMAGE OR IMPERFECTION BEFORE PACKAGING. IF YOUR ITEM ARRIVES DAMAGED IN ANY WAY, TAKE PHOTOS AND NOTATE THE DAMAGE WHEN RECEIVING THE ITEM. IF THE BOX IS DAMAGED IN ANY WAY PLEASE NOTE THAT ON THE SHIPMENT DOCUMENTS AND TAKE PHOTOGRAPHS OF THE BOX BEFORE OPENING. IF YOU ARE UNABLE TO OFFICIALLY NOTATE THE DAMAGE WITH THE SHIPPING CARRIER AT THE TIME OF DELIVERY YOU MUST REJECT THE PACKAGE. ONCE SIGNED AS UNDAMAGED, ANY FREIGHT DAMAGE CLAIM IS NULL AND VOID AND WE CAN DO NOTHING TO HELP YOU. ADDITIONALLY, PLEASE NOTE THAT ITEMS CANNOT BE INSURED FOR MORE THAN THE STATED VALUE. IF YOU NEED TO PROCESS A DAMAGE CLAIM, ACTION MUST BE TAKEN WITHIN . AFTER 72 HOURS, REFUNDS, REORDERS AND CLAIMS CANNOT BE PROCESSED. ALL SHIPPED ITEMS ARE FULLY INSURED. UNPLUGGED WILL NOT BE HELD RESPONSIBLE FOR THE OUTCOME OF THE CLAIM, ALTHOUGH WE WILL ASSIST YOU TO THE FURTHEST EXTENT POSSIBLE.
FOR ITEMS SHIPPED DIRECTLY FROM A THIRD PARTY:
UNPLUGGED PERFORMANCE CAN NOT ASSIST WITH ITEMS SHIPPED BY A THIRD PARTY. UNPLUGGED HAS NO CONTROL OVER PACKAGING, SHIPPING OR DAMAGE CLAIMS FOR ANY SHIPMENT SENT BY A THIRD PARTY TO THE CUSTOMER. WE RECOMMEND THAT YOU FOLLOW THE SAME PROCEDURE AS WE REQUIRE REGARDING POTENTIAL DAMAGE CLAIMS. BY ORDERING YOU AGREE TO ABIDE BY THE SHIPPING POLICIES OF THE PARTY FROM WHICH YOU HAVE ORDERED.
ITEMS STOLEN, LOST, VANDALIZED OR MISHANDLED ONCE DELIVERED
UNPLUGGED PERFORMANCE RELIES ON SHIPPING COMPANIES INCLUDING FEDEX, UPS, AND A VARIETY OF FREIGHT COMPANIES. WE DO OUR BEST TO SELECT THE MOST RELIABLE DELIVERY PARTNER POSSIBLE FOR YOUR SHIPMENT. ALL SHIPMENTS ARE SENT FULLY INSURED AND WITH A DIRECT SIGNATURE REQUIRED. ONCE A SHIPMENT IS DELIVERED WE DO NOT HAVE ANY CONTROL OVER IT. PLEASE ENSURE YOU ARE AVAILABLE TO PERSONALLY RECEIVE YOUR PACKAGE, WHICH CAN BE ARRANGED WITH THE SHIPPING CARRIER ONCE YOU RECEIVE YOUR TRACKING NUMBER(S) VIA EMAIL. IF YOU CAN NOT BE HOME TO RECEIVE YOUR PACKAGE, WE RECOMMEND YOU CHOOSE TO PICK IT UP AT A LOCAL HUB OR FACILITY TO AVOID ANY CHANCE OF THEFT OR MISHANDLING. ONCE DELIVERED THE PACKAGE IS CONSIDERED IN YOUR POSSESSION AND WE CAN NOT WARRANTY AGAINST THEFT, VANDALISM, LOSS OR MISHANDLING. IF YOU RELY ON SOMEONE ELSE TO PHYSICALLY RECEIVE YOUR ITEM, SUCH AS A MAIL CLERK AT YOUR OFFICE OR A DOOR PERSON AT YOUR BUILDING, WE CAN NOT ENSURE THE CORRECTNESS OF THEIR HANDLING TO DELIVER THE PACKAGE TO YOU AND WE RECOMMEND YOU PICK UP YOUR PACKAGE DIRECTLY FROM THE SHIPPING CARRIER’S FACILITY. WE DO NOT WARRANTY AGAINST LOSS OR DAMAGE TO A PACKAGE ONCE DELIVERED.
OFF-ROAD USE ONLY AND LOCAL VEHICLE REGULATIONS
WHILE ALL OF OUR PARTS ARE DESIGNED TO EXACTING SPECIFICATIONS AND FUNCTION TO A HIGH STANDARD, SOME OF THE PARTS FOR SALE HAVE BEEN DESIGNED FOR AND ARE INTENDED FOR OFF-ROAD APPLICATION ONLY AND MAY NOT BE HOMOLOGATED FOR ROAD USE IN YOUR COUNTRY OR JURISDICTION. THERE MAY BE LAWS THAT PROHIBIT THE REMOVAL, MODIFICATION, OR RENDERING INOPERABLE OF ANY DEVICE OR ELEMENT OF DESIGN AFFECTING VEHICLE OPERATION OR SAFETY IN A VEHICLE USED ON PUBLIC HIGHWAYS. VIOLATION OF SUCH LAWS MAY SUBJECT THE OWNER OR USER TO A FINE OR PENALTY. INSTALLATION OF THIS PART MAY AFFECT WARRANTY, IF ANY, ON YOUR VEHICLE. VEHICLES MODIFIED BY USE OF PERFORMANCE PARTS MAY NO LONGER BE LAWFULLY USED ON PUBLIC HIGHWAYS IN SOME JURISDICTIONS. UNPLUGGED PERFORMANCE TAKES NO RESPONSIBILITY FOR THE INDIVIDUAL CLIENT’S USE OF SUCH PRODUCTS AS ALL PRODUCTS ARE SOLD FOR PRIVATE AND OFF-ROAD USE ONLY. UNPLUGGED HAS NO KNOWLEDGE OF, ABILITY TO, OR RESPONSIBILITY FOR INFORMING YOU OF YOUR LOCAL ROAD OR OFF-ROAD USAGE LAWS.
EXTENDED STORAGE FOR PARTS REMOVED FROM VEHICLES
CUSTOMERS WHO BRING THEIR VEHICLES TO BE UPGRADED AT OUR FACILITIES ARE AUTOMATICALLY AFFORDED 30 DAYS OF FREE STORAGE FOR ANY PARTS REMOVED FROM THE VEHICLE FOLLOWING THE CONCLUSION OF WORK BEING PERFORMED. WITHIN 30 DAYS FROM WORK BEING COMPLETED WE REQUIRE THAT THE PARTS BE EITHER PICKED UP FROM OUR FACILITY, SHIPPED FROM OUR FACILITY AT THE CUSTOMER’S EXPENSE, OR SURRENDERED FOR RECYCLING, DISPOSAL OR RESALE. IF PARTS ARE NOT PICKED UP OR SHIPPED WITHIN 30 DAYS OF THE COMPLETION OF THE WORK UNPLUGGED WILL CONSIDER ANY AND ALL ITEMS ABANDONED AND SURRENDERED WITHOUT FURTHER NOTICE. IF EXTENDED STORAGE BEYOND 30 DAYS IS REQUESTED IT WILL BE BILLED TO THE CUSTOMER. THE FEE RATE IS (PER MONTH): $80 PER BUMPER-SIZED ITEM, $40 PER HOOD-SIZED ITEM, AND $20 PER SMALL ITEMS. BOXING, PACKAGING, OR PALLETIZING FEES WILL BE BILLED A LA CARTE AS NEEDED. FOR WORK BEING PERFORMED AT OTHER FACILITIES, IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ASCERTAIN THE POLICIES OF THE COMPANIES PERFORMING THE WORK IN REGARDS TO STORAGE OF PARTS REMOVED FROM VEHICLES.
WRONG, INCORRECT OR MISSING PRODUCT PRICING, SHIPPING PRICING AND OTHER DATA PERTAINING TO THE SALE/PURCHASE PROCESS
IN CASE OF WRONG, INCORRECT OR MISSING PRODUCT PRICING, SHIPPING PRICING OR ANY OTHER DATA, BUT NOT LIMITED TO, THAT MAY BE INCORRECTLY ADDED TO THE WEBSITE, UNPLUGGED PERFORMANCE INC RESERVES THE RIGHT TO NULLIFY AND VOID ANY ORDERS IN WHICH SUCH INFORMATION OR DATA WAS PRESENT. WE RESERVE THE RIGHT TO CANCEL ANY ORDER IN WHICH PRODUCTS FOR WHICH INCORRECT OR WRONG PRICING WAS ADDED AND THE PURCHASE WAS COMPLETED. A FULL REFUND TOWARDS THE CUSTOMER WILL BE ISSUED AT THE EARLIEST CONVENIENCE.
ORDER CANCELLATION AND FULFILLMENT
WE RESERVE THE RIGHT TO CANCEL AND VOID ANY ORDER MADE THROUGH OUR WEBSITE WITHOUT PRIOR NOTICE OR REASON. A FULL REFUND TO THE CUSTOMER WILL BE GIVEN IN SUCH SITUATIONS.
COMPLETE VEHICLE RESERVATION PROCESS
WHEN CUSTOMERS RESERVE THEIR VEHICLES VIA THE RESERVATION FEE PROCESS, THEY PAY A FULLY REFUNDABLE FEE THAT ALLOWS THEM TO START THE BUILD PROCESS. THE CUSTOMERS WILL BE QUOTED A COMPLETE BUILD PRICE FOR THE ENTIRE CAR BY THE SALES STAFF AFTER THE RESERVATION IS MADE. PLEASE MAKE SURE THE INPUT THE CORRECT CONTACT INFORMATION SO OUR SALES PERSONNEL CAN CONTACT YOU DIRECTLY. THE CONTACT ATTEMPT SHALL BE MADE WITHIN 36H OF THE RESERVATION IN ORDER TO DISCUSS THE STEPS TO START THE BUILD PROCESS. THE RESERVATION FEE IS NOT THE FULL FEE THAT WILL BE PAID BY THE CUSTOMER FOR THE COMPLETE CAR BUILD. IN ADDITION, IT DOESN’T COVER ALL THE COSTS OF BUILDING A CAR BY OUR COMPANY. UNPLUGGED PERFORMANCE INC RESERVES ALL THE RIGHT TO CANCEL OR VOID ANY RESERVATIONS MADE THROUGH OUR WEBSITE WITHOUT PRIOR NOTICE
THESE POLICIES AND PROCEDURES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
FORCE MAJEURE
UNPLUGGED PERFORMANCE SHALL NOT BE HELD LIABLE OR RESPONSIBLE TO ANY PARTY FOR FAILURE TO FOLLOW OUR POLICIES AS STATED IN THE TERMS AND CONDITIONS OF SALES WHEN SUCH FAILURE OR DELAY IS CAUSED BY RESULTS FROM CAUSES BEYOND THE REASONABLE CONTROL OF ANY PARTY, INCLUDING BUT NOT LIMITED TO CESSATION OF BUSINESS, HACKING, FIRE, FLOODS, EARTHQUAKES, EMBARGOES, WAR, ACT OF WAR, TERRORISM, INSURRECTIONS, RIOTS, STRIKES, LOCKOUTS OR OTHER LABOR DISTURBANCES, FORCED CLOSURES, PANDEMIC, OR OTHER ACTS OF GOD. IN SUCH CIRCUMSTANCES UNPLUGGED PERFORMANCE WILL MAKE EVERY EFFORT TO FOLLOW THE POLICIES SET FORTH IN GOOD FAITH BUT MAY NOT BE ABLE TO IN ALL CASES.
INDEMNIFICATION
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS UNPLUGGED PERFORMANCE, SUBSIDIARIES, AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, INTERNS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD-PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THESE TERMS OF SERVICE OR THE DOCUMENTS THEY INCORPORATE BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD-PARTY.
HOW WE COLLECT, USE AND SHARE INFORMATION
WE ARE THE SOLE PROPRIETORS OF THE INFORMATION GATHERED THROUGH THIS SITE. THE ONLY DATA WE COLLECT IS WHAT YOU VOLUNTARILY PROVIDE THROUGH EMAIL OR OTHER DIRECT INTERACTIONS. YOUR PERSONAL INFORMATION WILL NEVER BE SOLD OR RENTED TO THIRD PARTIES.
THE INFORMATION YOU SHARE WITH US IS USED SOLELY TO ADDRESS YOUR INQUIRIES OR FULFILL YOUR REQUESTS, SUCH AS PROCESSING AND SHIPPING AN ORDER. WE DO NOT DISCLOSE YOUR INFORMATION TO OUTSIDE PARTIES UNLESS IT IS NECESSARY TO COMPLETE A TRANSACTION OR SERVICE YOU REQUESTED.
ADDITIONALLY, UNLESS YOU OPT OUT, WE MAY REACH OUT VIA EMAIL IN THE FUTURE TO SHARE UPDATES, PROMOTIONS, NEW PRODUCT ANNOUNCEMENTS, OR ANY CHANGES TO OUR PRIVACY POLICY.
PROHIBITED USES
IN ADDITION TO THE RESTRICTIONS OUTLINED IN THE TERMS OF SERVICE, YOU ARE STRICTLY PROHIBITED FROM USING THIS SITE OR ITS CONTENT FOR ANY OF THE FOLLOWING: (A) ANY ILLEGAL PURPOSE; (B) TO ENCOURAGE OR PARTICIPATE IN UNLAWFUL ACTIVITIES; (C) TO VIOLATE ANY LOCAL, STATE, FEDERAL, OR INTERNATIONAL LAWS, REGULATIONS, OR RULES; (D) TO INFRINGE UPON OR MISUSE OUR INTELLECTUAL PROPERTY RIGHTS OR THOSE OF OTHERS; (E) TO HARASS, ABUSE, THREATEN, DEFAME, DISCRIMINATE, OR HARM ANY INDIVIDUAL BASED ON GENDER, SEXUAL ORIENTATION, RELIGION, ETHNICITY, RACE, AGE, NATIONAL ORIGIN, OR DISABILITY; (F) TO SUBMIT FALSE, MISLEADING, OR FRAUDULENT INFORMATION; (G) TO UPLOAD OR DISTRIBUTE VIRUSES, MALWARE, OR ANY MALICIOUS CODE THAT COULD DISRUPT, DAMAGE, OR IMPAIR THE FUNCTIONALITY OF THE SERVICE, THIS WEBSITE, OTHER WEBSITES, OR THE INTERNET; (H) TO COLLECT, TRACK, OR MISUSE THE PERSONAL INFORMATION OF OTHERS; (I) TO ENGAGE IN SPAMMING, PHISHING, PHARMING, PRETEXTING, WEB CRAWLING, OR DATA SCRAPING; (J) TO SHARE OR DISTRIBUTE OBSCENE, IMMORAL, OR OFFENSIVE CONTENT; OR (K) TO ATTEMPT TO BYPASS OR INTERFERE WITH THE SECURITY FEATURES OF THIS SERVICE, ANY RELATED WEBSITE, OTHER WEBSITES, OR THE INTERNET.
WE RESERVE THE RIGHT TO IMMEDIATELY TERMINATE YOUR ACCESS TO THE SERVICE OR ANY ASSOCIATED WEBSITE IF YOU ENGAGE IN ANY OF THE ABOVE PROHIBITED ACTIVITIES.
CHANGES TO TERMS OF SERVICE
YOU CAN REVIEW THE MOST CURRENT VERSION OF THE TERMS OF SERVICE AT ANY TIME AT THIS PAGE.
WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO UPDATE, CHANGE OR REPLACE ANY PART OF THESE TERMS OF SERVICE BY POSTING UPDATES AND CHANGES TO OUR WEBSITE. IT IS YOUR RESPONSIBILITY TO CHECK OUR WEBSITE PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF OR ACCESS TO OUR WEBSITE OR THE SERVICE FOLLOWING THE POSTING OF ANY CHANGES TO THESE TERMS OF SERVICE CONSTITUTES ACCEPTANCE OF THOSE CHANGES.
CONTACT INFORMATION
QUESTIONS ABOUT THE TERMS OF SERVICE SHOULD BE SENT TO US AT INFO@UNPLUGGEDPERFORMANCE.COM
LAST UPDATED: 4/7/2025
