Automotive Product Support Specialist – Full Time (Hawthorne, CA)
Role Overview
As an Automotive Product Support Specialist at Unplugged Performance, you will be at the forefront of our customer experience, serving as the vital link between our premium Tesla aftermarket products and our passionate customer base and their installers around the world. This role requires an individual who combines automotive technical expertise with exceptional communication skills to provide our customers with the highest level of support throughout their journey with Unplugged Performance.
What You’ll Do
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person at our Hawthorne headquarters
- Provide expert technical advice on product installation, troubleshooting, and optimization
- Collaborate with our engineering and installation teams to resolve complex technical questions and continuously improve products
- Document customer interactions and maintain detailed records in our CRM system
- Assist with tracking orders and providing timely updates to customers and assist with damage claims or other shipping problems
- Identify opportunities to enhance customer satisfaction and create brand advocates
- Support the marketing team with product knowledge for content creation
What You’ll Need
- Genuine passion for automotive performance and the Tesla ecosystem
- Demonstrated experience in customer service or sales, preferably in the automotive aftermarket industry
- Technical knowledge of suspension systems, aerodynamics, and vehicle modifications
- Strong mechanical aptitude and understanding of automotive systems
- Exceptional communication skills with the ability to explain complex technical concepts in accessible terms
- Proven ability to maintain composure and deliver solutions in high-pressure situations
- Meticulous attention to detail when processing orders and tracking customer information
- Proficiency with CRM software and order management systems
- Ability to work collaboratively in a fast-paced environment
- Valid driver’s license and clean driving record
Bonus Points
- Previous experience with Tesla vehicles or EV performance modifications
- Hands-on experience installing aftermarket automotive components
- Background in automotive parts sales or technical support
- Knowledge of track performance optimization and race preparation
Our Ideal Candidate
Our ideal Automotive Product Support Specialist is someone who combines technical expertise with a customer-first mindset. You thrive on solving problems and take pride in going above and beyond to ensure customer satisfaction. You’re equally comfortable discussing the intricacies of suspension geometry as you are building rapport with customers who are new to performance modifications. Your technical knowledge is matched by your ability to communicate effectively and represent our premium brand values in every interaction.
Why Unplugged Performance
At Unplugged Performance, we’re not just another aftermarket parts company. We’re a team of passionate innovators dedicated to pushing the boundaries of what Tesla vehicles can achieve. As part of our team, you’ll work alongside industry leaders in a collaborative environment that values creativity, excellence, and growth. Our headquarters in Hawthorne, CA is located next to Tesla Design Studio and SpaceX, placing you at the epicenter of transportation innovation.
Unplugged Performance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Unplugged Performance
Unplugged Performance is the world’s leading company for premium upgrades and bespoke modifications for Tesla vehicles. Driven by a mission to create the ultimate Tesla experience, we design and manufacture cutting-edge parts that seamlessly blend enhanced performance, refined aesthetics, and superior quality. From aerodynamic upgrades, and braking and suspension systems for the Model S, 3, X, and Y to our INVINCIBLE product line for the Tesla Cybertruck, we deliver unparalleled solutions for enthusiasts and everyday drivers seeking to enhance their Tesla experience by amplifying the innovative DNA set forth by Tesla.
Founded in 2013 and headquartered in Hawthorne, California, nextdoor to Tesla’s Design Center, Unplugged Performance has built a reputation as a trusted partner to Tesla owners and the global EV community. As pioneers in the EV aftermarket industry, we have become synonymous with innovation, precision, and passion for electric vehicles. Our products are track-tested, road-proven, and trusted by customers worldwide, from daily drivers to professional racers. At Unplugged Performance, we share a relentless commitment to sustainability and performance, embodying the ethos of Tesla while shaping the future of car culture.
Location: Hawthorne, CA (On-site position)
Job Type: Full-time
Pay: $22.00 – $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
Shift:
- Day shift
Work Location: In person
