Support Specialist – Full Time (Hawthorne, CA)

Role:

Respond to inbound customer e-mails, calls, and social media / forum posts
Liaison with Sales, Shipping and Operations
Support customers with any installation or usage questions or concerns
Proactively update customers with information for their orders, or support concerns
Coordinate with technical team to resolve any warranty concerns
Ensure top notch customer experience
Work with engineering and product development teams to incorporate customer feedback and improve products

Skills:

Excellent written and verbal communication skills
Passion for automotive technical details
Experience working on or with cars generally (no professional experience required)
MS office, Excel, and website familiarity
50+ WPM typing speed
Willingness to work weekends

UNPLUGGED PERFORMANCE CAREER

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