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Support Specialist – Full Time (Hawthorne, CA)

Role:

  • Respond to inbound customer e-mails, calls, and social media / forum posts
  • Liaison with Sales, Shipping and Operations
  • Support customers with any installation or usage questions or concerns
  • Proactively update customers with information for their orders, or support concerns
  • Coordinate with technical team to resolve any warranty concerns
  • Ensure top notch customer experience
  • Work with engineering and product development teams to incorporate customer feedback and improve products

Skills:

  • Excellent written and verbal communication skills
  • Passion for automotive technical details
  • Experience working on or with cars generally (no professional experience required)
  • MS office, Excel, and website familiarity
  • 50+ WPM typing speed
  • Willingness to work weekends

Unplugged Performance

Known as the “AMG of Tesla” Unplugged has pioneered high-quality aftermarket upgrades for Tesla vehicles

UNPLUGGED PERFORMANCE CAREER
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    RESERVE NOWSecure your spot in line for your custom Tesla.

    By reserving your spot you're indicating your interest in designing a bespoke Unplugged Performance Tesla Model 3. Once you complete your reservation, one of our Performance Design Specialists will be in touch within 48 hours to discuss your car and walk you through what to expect from the build process. We're excited to bring your dream car to life.

    Sign up for our newsletter!

    Sign up for our newsletter to receive the latest updates on our promotions, products, events and more!

    RESERVE NOWSecure your spot in line for your custom Tesla.

    By reserving your spot you're indicating your interest in designing a bespoke Unplugged Performance Tesla Model X. Once you complete your reservation, one of our Performance Design Specialists will be in touch within 48 hours to discuss your car and walk you through what to expect from the build process. We're excited to bring your dream car to life.

    RESERVE NOWSecure your spot in line for your custom Tesla.

    By reserving your spot you're indicating your interest in designing a bespoke Unplugged Performance Tesla Model S. Once you complete your reservation, one of our Performance Design Specialists will be in touch within 48 hours to discuss your car and walk you through what to expect from the build process. We're excited to bring your dream car to life.