von Holzhausen x Unplugged Performance Backpack

Unplugged Performance offers a comprehensive warranty on all parts and installations performed by our certified technicians. Warranty coverage applies to defects in materials and workmanship on items including lowering springs, coilovers, big brake kits, brake pads, stainless steel brake lines, shocks, and more. Should any covered part fail under normal use or display premature wear, we will repair or replace it at no additional cost—assuming the component was installed by us or at one of our authorized partners.

This warranty is valid for 2 years or 24,000 miles, whichever comes first, excluding consumable products like brake pads, rotors, and tires, starting from the installation date. Coverage extends to labor for warranty repairs when performed by Unplugged Performance or an authorized installer. It does not cover damage resulting from misuse, accidents, off‑road use, improper installation not done by us, or modifications that aren’t factory-approved.

To file a warranty claim, simply contact our service team. We’ll guide you through inspection, shipping (if needed), and repair or replacement logistics. transparencia and top-tier support are what you can expect from Unplugged.

A vehicle’s comprehensive warranty as a whole may not be voided due to use of aftermarket parts per the Magnusson-Moss Warranty Act (www.sema.org/sema-enews/2011/01/ftc-validates-right-to-install-aftermarket-parts). However, a manufacturer may require a customer to pay for parts and labor for a repair if there is direct causation between a customer’s alteration and the product or service repair being requested. It is in both manufacturer and customer’s interest to follow logic and reason so that the system of good faith is not abused. If this topic interests you please read the law as well as your warranty documentation. Ultimately we are Tesla owners and enthusiasts, we are not lawyers and cannot provide legal advice.

Unplugged Performance processes orders quickly, typically within 1–2 business days after placement. For U.S. customers, orders under $50 usually ship via FedEx SmartPost with an estimated delivery time of 2–7 business days. Larger items like body kits or bumpers may ship via freight carriers with curbside delivery; customers will be contacted to schedule a delivery window. International shipping is available to most countries, with shipping costs calculated at checkout. Delivery times abroad vary, generally ranging from 5 to 16 business days depending on destination. Import duties or taxes are the customer’s responsibility. To ensure a smooth shipping experience, provide accurate contact information during checkout. For specific questions or shipping quotes, Unplugged Performance’s support team is available to assist.

Yes, Unplugged Performance ships to customers worldwide with no restrictions on destination countries. Whether you live in Canada, Europe, Australia, or elsewhere, we can deliver your order directly to your doorstep. We do not charge any additional fees or convenience charges for international payment processing—what you see at checkout is what you pay. Shipping times vary depending on the destination and customs processing, typically ranging from 2 to 6 weeks. Please note that customers are responsible for any import duties, taxes, or customs fees imposed by their country, which are separate from our charges. Orders are processed in the order received, and while made-to-order items cannot be refunded once production begins, defective or damaged shipments are eligible for exchange. If you have questions or need help with your international order, our support team is available to assist you promptly.