Q: Can I return a part, and who covers return shipping?

Eligible items can be returned in line with our standard returns policy, provided they are unused and in their original packaging. For Australian orders, the cost of shipping the item back to us is paid by the customer. Import duties, GST, and customs fees already paid to Australian authorities are generally not refundable by us, so factor that in before sending anything back. We recommend a tracked, insured service for the return so the parts arrive safely.