info@unpluggedperformance.com

+1 (213) 493-6323

F.A.Q. Services, Repairs and Maintenance Installation Guides

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Q: How can I contact customer support?

We’re here to help. Email info@unpluggedperformance.com or call +1 (213) 493-6323, Monday through Friday, 9:00 AM to 5:30 PM Pacific Time.

For questions about an existing order, include your order number and a brief description of what you need help with. If you’re contacting us about fitment or installation, please share your Tesla’s year, model, and trim, along with any relevant photos. These details help our team understand the issue and get you the right answers faster.

related FREQUENTLY ASKED QUESTIONS

Find answers to common questions about Unplugged Performance products, services, and policies.

What products do you offer?

Do you have authorized installers?

Who actually makes the Unplugged Performance racing harness?

Does Unplugged Performance offer full race car build and support services for Tesla vehicles?

Where can I read your Terms and Conditions?

Tesla Model S

INSTALLATION guide

For the do it yourselfer or trained mechanic, our in-depth installation guides provide step by step detailed instructions on fitting your Tesla with Unplugged Performance Parts.

more FREQUENTLY ASKED QUESTIONS you might find interesting

Find answers to common questions about Unplugged Performance products, services, and policies.

About Unplugged Performance

Where is Unplugged Performance’s Tesla service center in Fremont, CA located? What Tesla services does Unplugged Performance offer in Fremont? Is Unplugged Performance an authorized Tesla service and repair shop? What are Unplugged Performance Fremont’s hours of operation?

Aerodynamics

How does this compare to Tesla’s own roof bars? Does a full roof rack hurt range or add much weight? How well does the satin black finish hold up over years of use? Can I install this hitch receiver on my stock Cybertruck bumper?

Apparel / Merchandise

Is this an official The North Face jacket? When will the jacket ship after I order? What exactly comes in the box? How wind resistant is this North Face soft shell really?

Brakes

Will these clear the Model Y’s brakes with an off-road tire? Will a big brake kit void my Model 3 or Model Y warranty? Does carbon-ceramic keep the parking brake and stability control working? What makes carbon-ceramic worth it over a big iron rotor kit?

Custom Orders & Pre-Orders

Can I order a custom size or finish for my Model S? How is the S-APEX different from buying individual UP upgrades? Are S-APEX cars actually delivered, or is this a concept? Is an S-APEX still covered by warranty?

General questions

What products do you offer? How can I contact customer support? Do you have authorized installers? Who actually makes the Unplugged Performance racing harness?

Tesla Model S

WARRANTY QUESTIONS

Did you know that 90% of our customers express concerns about their vehicle warranty.